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Wi-Fi Support
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*
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Name
*
First
Last
Email
*
Contact Number
*
Room Number
*
Resident Status
*
Fresher
Returner
Support Details
Tell us when you were experiencing issues.
Date
DD slash MM slash YYYY
Time
Hours
:
Minutes
AM
PM
AM/PM
Location where issue present:
“In my room (South A23)” “Outside of Georgian Room”
How often does this occur?
Constantly
Intermittently
Which best describes your connection method?
Ethernet LAN (Cable) which port?
Wi-Fi
Port Number
*
What best describes your issue?
Slow Internet
Unable To Connect
Poor Reception / Coverage
Drop Outs
Other (please specify)
Other Issue
What best describes your device?
*
Apple Mac
Microsoft Windows
Sony Playstation
Microsoft Xbox
Apple iOS (iPhone/ iPad)
Android Phone or Tablet
IoT Smart Device
Other (please specify)
If you have multiple devices, please create a separate ticket for each.
Other Device
Please perform the following troubleshooting steps (In order)
*
Forget/ remove the ‘St Georges College’ Wireless Networks from your device(s)
Reboot device(s)
Reconnect to the ‘St George College’ Wi-Fi
(iOS Only) Disable Private Wi-Fi Address
Press the little ‘ i ‘ icon next to the Wireless Connection
Reboot device(s) again
Did this work?
Yes
No
We need more information from you
Device Make/Model (One Device Per Ticket)
*
IP Address (IPv4)
*
Usually located in Network or Wireless Settings on your device.
MAC or Wi-Fi Hardware Addreses
*
Usually located in Network or Wireless Settings on your device.
Device Name
*
Usually located in the ‘About’ or ‘General’ settings of your device.
Thank You! Please allow 24 – 48 hours for a response.
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